India CEO criticised for picking AI bot over human staff

2023-07-12 13:27

Suumit Shah, founder of an e-commerce website, said that his firm had laid off 90% of its support staff.

An Indian CEO is being criticised after he said that his firm had replaced 90% of its support staff with an artificial intelligence (AI) chatbot.

Suumit Shah, founder of Dukaan, said on Twitter that the chatbot had drastically improved first response and resolution time of customers' queries.